Learning Overview
Hospital guidance involves supporting and managing medical services by providing guidance, reception, scheduling, assistance, counseling, billing, and marketing management to deliver quality service to customers in medical settings.
Medical institution employees (specialists, nursing staff, administrative staff, coordinators, etc.) focus on their expertise and may have a limited view of the bigger picture.
In contrast, customers experience the entire hospital service by exploring, deciding on treatment, and receiving direct care.
This course is designed to cover comprehensive knowledge and skills related to hospital guidance based on customer visit flow.
Furthermore, it includes methods for conducting and utilizing customer satisfaction surveys to efficiently improve customer satisfaction by managing hospital information, customers, and potential customers.
Going further, through demand and environmental analysis, learners can understand the needs of the community and customers, thus enabling them to plan, design, and implement appropriate medical projects and programs while developing related knowledge, skills, abilities, and attitudes.Through the learning in this course, it is hoped that learners will become experts who enhance the quality of patient care and service satisfaction of medical institutions.
Learning Objectives
1. Can understand the guidance and reception details based on the hospital visit flow (from appointment registration to seeing off the customer).
2. Can appropriately respond to customer inquiries (counseling) coming from various channels.
3. Can develop and conduct a customer satisfaction survey plan for the medical institution.
4. Can create plans for healthcare projects and programs and determine promotional media and strategies according to the plan.
Target Audience
1. All individuals working in medical institutions
2. All healthcare professionals who wish to provide healthcare projects and services to the community, medical personnel, and customers
Instructor Introduction
1. All individuals working in medical institutions
2. All healthcare professionals who wish to provide healthcare projects and services to the community, medical personnel, and customers
Completion Criteria
| Item
|
Progress Rate
|
Progress Evaluation
|
Final Evaluation
|
Assignment
|
Total Score
|
| Reflection Rate
|
80% |
10% |
80% |
10% |
100 points
|
| Completion Criteria
|
80% or more
|
Achieve a combined score of 60 points or more in evaluation criteria
|
