Learning Overview
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Learning Objectives
Ability to handle patient check-ins, service, and farewells effectively.
Ability to address patient concerns before and after visits to build trust in care and hospital services.
Ability to manage hospital environment, including amenities, hygiene, and safety, to maintain a positive image.
Understand the need for service design in healthcare and apply it practically on site.
Target Audience
Healthcare worker
Hospital service worker
Instructor Introduction
■ Kang Min-ju
· Graduate of Nursing, Korea University
· Operating Room, Korea University Guro Hospital
· Maternal and Child Health Project, Gwanak-gu Health Center
Completion Criteria
| Item
|
Progress Rate
|
Progress Evaluation
|
Final Evaluation
|
Assignment
|
Total Score
|
| Reflection Rate
|
80% |
10% |
80% |
10% |
100 points
|
| Completion Criteria
|
80% or more
|
Achieve a combined score of 60 points or more in evaluation criteria
|
