Learning Overview
Through this course, staff and stakeholders in nursing and medical institutions can enhance their capacity to perform client management tasks, provide employee CS training, and implement teamwork improvement programs, thereby increasing overall hospital guidance efficiency across the organization.
Learning Objectives
1. Ability to understand the information of patients visiting the hospital and create manuals for each service touchpoint to manage patients efficiently.
2. Acquire the ability to manage online and in-person patient appointments to facilitate smooth patient treatment processes.
3. Enhance overall hospital guidance efficiency across the organization through employee CS training, planning teamwork enhancement programs, and facilitating team communication.
Target Audience
1. All stakeholders currently employed at healthcare facilities.
2. Personnel working in medical institutions.
Instructor Introduction
■ Lee Seon-ho
· Graduated from the Department of Nursing, Korea University
· Health teacher at Kent International School, Korea
Completion Criteria
| Item
|
Progress Rate
|
Progress Evaluation
|
Final Evaluation
|
Assignment
|
Total Score
|
| Reflection Rate
|
80% |
10% |
80% |
10% |
100 points
|
| Completion Criteria
|
80% or more
|
Achieve a combined score of 60 points or more in evaluation criteria
|
