Learning Overview
The value of a hospital can be determined by minor inquiries. The level of a hospital can be assessed outside the examination room. 'Customer Response Management' is the ability to understand the medical information of patients visiting and to execute reception, response, and farewell management for treatment. Through the learning of this course, including those in charge of related tasks, all staff in the hospital will be able to provide more professional and sophisticated responses.
Learning Objectives
Participants will learn about the overall hospital reception service, from patient admission to farewell. They can organize and utilize various related materials, including patient information and manuals, as needed. They will also gain knowledge about hospital administrative tasks such as payment and accounts receivable management, as well as insurance claims.
Target Audience
All staff working in medical institutions
Instructor Introduction
■ Park Eun-mi
· Master's degree in Environmental Management from Yonsei University
· PhD in Environmental and Industrial Health from Korea University
· Korean Safety Education Instructors Association
Completion Criteria
| Item
|
Progress Rate
|
Progress Evaluation
|
Final Evaluation
|
Assignment
|
Total Score
|
| Reflection Rate
|
80% |
10% |
80% |
10% |
100 points
|
| Completion Criteria
|
80% or more
|
Achieve a combined score of 60 points or more in evaluation criteria
|
